Dog & Cat Vets in Maidstone

## Summary Maidstone Vets4Pets Ltd is part of the Vets4Pets group (not an independent clinic). Based on the information available, it appears set up for routine and ongoing pet healthcare (including a paid plan that covers preventative care) as well as some day-admission procedures and end-of-life care. Owners repeatedly mention vets taking time to explain options and answer questions, and there are several specific examples of aftercare/compassion touches—such as sending a sympathy card and “forget-me-not” seeds after a pet was put to sleep. Reviews also include a couple of serious complaints: one about being advised to put a stray cat back outside rather than bring it in, and another about an admin error with a care plan that delayed access to an included blood test. ## Services - **Preventative care plan**: A “companion plan” is mentioned by one long-term client, including flea treatment, worming, and vaccinations for the year, plus an annual free health check and a discount on treatment (details under Pricing). - **Procedures with day admission**: One owner describes their pet being “admitted for a day for a procedure.” - **Spaying**: Specifically mentioned in a long-term review (“She was spayed here years ago”). - **Kidney disease monitoring**: One review discusses booking blood tests for a cat with kidney disease via a care plan (the complaint focuses on plan/admin rather than clinical care). - **Pain management medication**: One owner notes pain medicine was prescribed and dispensed. - **Euthanasia and bereavement support**: Multiple reviews describe end-of-life appointments, being given time with the pet afterwards, and sympathy cards sent later. - **Veterinary nurse training facility**: Listed in the structured clinic data. ## Pricing - **Complete Care Plus plan (as described by a reviewer)**: included “one free” blood test and “one for **£45**” (the review describes a dispute about being put on the wrong plan and being unable to access the free test until corrected). - **Emergency-vet quote comparison (from a reviewer)**: one owner says emergency vets elsewhere were asking for “**£600+**” for euthanasia, and they spent less at this practice (the amount paid here isn’t stated). - **Companion plan (as described by a reviewer; no price stated)**: includes flea and worm treatment and vaccinations for the year, **10% off treatment**, and **one free health check per year**. ## People - **Jason (reception)**: One long-term client says their dog “looked forward to meeting Jason and getting a treat from reception.” - **Vets (not named)**: Across multiple reviews, owners describe vets answering questions, being “informative,” and taking time to talk through different options—one example mentions a vet reassuring the owner they’d made the right decision during euthanasia and arranging payment privately in the room. ## Reviews **Google rating: 4.7 stars from 586 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners often mention **clear explanations and willingness to answer questions**, including discussing options rather than rushing decisions. - Several reviews highlight **end-of-life care and follow-up gestures**, including being given time after a pet passed, handling payment privately to maintain privacy, and sending sympathy cards (one mentions a card with forget-me-not seeds). - Some owners describe **good handling of pets at the visit**, including pets seeming comfortable coming in. - A minority of reviews raise **serious concerns about judgment/admin**: - one reviewer alleges they were told to “dump” a stray kitten back outside rather than bring it in; - another describes a **care-plan setup error** that (according to them) prevented an included blood test from being used promptly and reports difficulty getting a manager call-back.

## Summary Pennard Vets Maidstone describes itself as an **independent, employee-owned** practice, with **Stress-free and Positive Pet accreditation**. The website also states they **handle their own out-of-hours work** so clients “always see a familiar face,” and they support **online booking and virtual consults** (via PetsApp). Recent reviews most often point to **calm, confidence-building handling** (dogs that are happy to come in despite needing treatment) and **flexibility when plans change** (being fitted in after a booking mix‑up, or being seen after arriving without an appointment). One recent review strongly disagrees with this picture, alleging a **missed urgent illness in a cat** and that tests were not treated as urgent. ## Services Based on the clinic website summary and the latest reviews, services/capabilities mentioned include: - **Out-of-hours care handled by the practice** (website statement). - **Emergency/urgent assessments**, including being seen after arriving **without an appointment** (review). - **Virtual consults and online booking** (website statement). - **Pet Health Club** membership that includes **unlimited consultations** (website statement). - **Routine preventive care**, including: - **Vaccinations** (first puppy vaccination mentioned). - **Regular weigh-ins** and ongoing **flea and worm treatment** as part of a health plan (review). - **Anal gland treatment** (review). - **Rabbit care** (multiple bunnies seen; review). - **Palliative care** is referenced in the clinic’s own website testimonial content. Also listed in the provided clinic data: - **Veterinary Nurse Training facility** - **Emergency veterinary services (24/7 or extended hours)** ## People - **Reception team, vets, and nurses** are repeatedly described in reviews as **welcoming and calm**, with owners highlighting pets becoming more comfortable attending the clinic over time (e.g., a dog that “loves to visit” even after visits that could have made him wary). - One owner described a clinician who examined their dog **thoroughly**, **spoke softly**, and helped settle the dog quickly during an urgent visit (review). - The clinic’s website testimonial content mentions **“Amanda”** being particularly popular with a dog who is “excited to visit” when due to see her. ## Reviews **4.8 stars from 412 reviews.** Themes below are drawn from the latest written reviews available to us. - **Calm handling that reduces pet stress:** owners describe dogs being put at ease quickly and even becoming keen to visit. - **Flexibility and fitting people in:** being seen after arriving without an appointment; accommodating a booking mix-up; rescheduling to later the same day without complaints. - **Clear explanations and updates:** one puppy owner noted in-depth explanations; another appreciated **picture updates** while their dog was in the clinic. - **Breadth of pets seen:** dogs, cats, and **rabbits** are all mentioned in recent reviews. - **A notable negative clinical experience:** one 1‑star review alleges a vet **didn’t recognise the severity** of a cat’s illness and didn’t advise urgent hospital care; the owner reports the cat deteriorated within days and was euthanised.

## Summary Pennard Vets Langley Park is an independent, employee-owned practice that says it’s part of an employee-owned veterinary group. The website highlights **stress-free / Positive Pet accreditation**, **online booking**, **virtual consults**, and that it **handles its own out-of-hours work** so clients “will always see a familiar face.” From the latest reviews, owners most often describe **easy access to care**, including **same-day appointments** being made available when problems come up. Several reviews also give concrete examples of what they were treated for (e.g., **spay surgery with ongoing updates**, **stomach issues**, **itchy skin**, and a **leg injury**), and one owner mentions being **taught how to drain a dog’s anal glands** to reduce repeat visits. A small note of inconsistency: one review praises reception, while another says reception “are not brilliant.” ## Services - **Online booking** (website) - **Virtual consultations** (website) - **Out-of-hours care handled in-house**, with the clinic stating clients will see a familiar team member (website) - **Same-day appointments** mentioned by an owner for their dog when problems arose (reviews) - **Spay surgery**, with post-op updates and follow-up messages over the following days (reviews) - Treatment/assessment mentioned for: - **Stomach issues** and **itchy skin** (reviews) - **Leg injury** in a cat (reviews) - **Reaction to medication** in a cat (reviews) - **Part groom / dealing with tangles** for a long-haired cat (reviews) - **Anal gland care**, including an owner being shown how to do this at home (reviews) ## People - **Sydney (vet)**: described as “lovely” with a **slightly nervous dog** (review) - **Alberta (vet)**: mentioned multiple times as being **good with dogs** and **persistent in trying to get answers** for an ongoing issue (reviews) - **Matthew (vet)**: described as **gentle with a cat** and good at **reassuring worried owners** (review) - Team follow-up: one owner describes being **kept updated during a spay** and receiving **messages in the days afterwards** to check how their dog was doing (review) - Reception experience is mixed: one review says the receptionist was **polite and accommodating**, while another says reception “are not brilliant” (reviews) ## Reviews **5.0 stars from 111 reviews.** The themes below are drawn from the latest written reviews available to us. - **Access and responsiveness:** one owner says they were repeatedly offered **same-day appointments** for their dog. - **Communication around procedures:** during a **spay**, the team reportedly **answered questions, provided updates**, and **checked in afterwards** by message. - **Handling of nervous or worried pets/owners:** examples include a vet being good with a **nervous dog** and another being **gentle with an injured cat** while reassuring the owner. - **Range of everyday problems seen:** owners mention help with **skin irritation, stomach upsets, medication reactions**, and practical care like **cat grooming/tangles**. - **Front-desk experience varies:** some praise reception as polite and welcoming, while one review is critical of reception.

## Summary Pennard Vets Allington is part of the independent, employee-owned Pennard Vets group. The website highlights a “Stress-free and Positive Pet” accreditation and says the practice handles its own out-of-hours work so clients see a familiar face. From the latest reviews, this branch appears set up for long-term general practice care for dogs and cats, with particular emphasis on calm handling and time spent explaining options. Owners give concrete examples such as one-to-one confidence-building sessions with a vet nurse for a very nervous dog, and vets taking time to answer questions and talk through choices. One recent reviewer was happy with the appointment but felt the cost was high (£93 for a 10-minute consultation plus eye drops). ## Services - General vet consultations for dogs and cats (including eye problems treated with prescribed eye drops, as mentioned in a recent review). - Support for nervous/anxious pets, including regular one-to-one sessions with a vet nurse to build confidence with vet visits (owners report measurable progress such as a dog choosing to enter, using the scales, and being more confident on walks). - Discussion of “all options available” during appointments (as described by owners in reviews). - Out-of-hours care is stated on the website as being handled by the practice itself (so clients see a familiar face). ## Pricing - One reviewer reports paying **£93** for a **10-minute consultation plus eye drops** (and felt it was expensive). - The clinic website states an offer of a **free first consultation for new clients**. ## People - **Joanna (vet)**: described as “incredibly knowledgeable” and “super informative,” with owners saying she explained things clearly. - **Chris (vet nurse)**: repeatedly credited for structured, one-to-one sessions helping a fearful dog become comfortable with vet visits (e.g., the dog began walking in willingly and getting on the scales). - **Karen, Eleanor, Jo, Nia**: named by a long-term client as particularly helpful at this branch. ## Reviews **Google rating: 4.9 stars from 194 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Calm, patient handling is a recurring detail (e.g., a vet being “kind and calm” with a dog and taking time during the visit). - Explanations and choice: owners mention staff answering questions and explaining conditions and options rather than rushing. - Nervous-pet support is specifically praised, including repeated nurse-led confidence visits with clear, observed improvement. - Pricing is mostly not discussed, but one recent review raises a concern about cost (quoted total of £93 for a short consult plus eye drops) despite otherwise positive comments about the team.

## Summary Trinity Vet Centre is set up for a broad mix of pets, with multiple reviews describing care for “exotics” alongside cats—including rabbits, guinea pigs, chinchillas, ferrets, tortoises and a cockatiel. It’s also listed as a **Veterinary Nurse Training facility** and as offering **emergency veterinary services (24/7 or extended hours)**. Owners most often describe **hands-on problem solving over multiple visits**, such as a rabbit infection managed with “strong antibiotics and cream” over several months with a good outcome. Reception and clinical teams are repeatedly mentioned for **taking time to explain next steps** (for example, guidance “going forward” for a cockatiel). There are also significant negatives in the available reviews: one owner describes a guinea pig dying during anaesthesia for dental work, and another describes being told shortly before an appointment that an alternative vaccine could not be sourced and being advised to find a different practice. ## Services Based on the structured clinic data and the latest reviews, services mentioned include: - **Emergency veterinary services** (listed as 24/7 or extended hours). - **Veterinary Nurse Training facility** (listed). - **Exotics and small mammal care**: ferrets, chinchillas, guinea pigs, rabbits, tortoises. - **Bird care**: cockatiel advice/treatment mentioned. - **Cat care**, including vaccination appointments and follow-up for vaccine reaction concerns (discussion of sourcing an alternative vaccine is described). - **Rabbit infection treatment**: repeated appointments with “strong antibiotics and cream” reported. - **Dental work for guinea pigs**: one review describes dental treatment involving **general anaesthesia** and an overnight stay (with a reported anaesthetic complication). ## Pricing - One owner reports being quoted/charged **£150 for guinea pig dental work**, and says the practice offered to **halve the charge** after the pet died due to an anaesthetic complication. (No wider price list is mentioned in the available information.) ## People - **Mark** (role not explicitly stated, but described as the clinician treating a rabbit): credited by an owner with quickly recognising what to do for a severe rabbit infection, and continuing treatment over “a few months of many appointments” leading to recovery. - **Reception team**: repeatedly described as friendly/helpful on phone and in person (for example, taking time to speak with owners and provide information on next steps). - A **female vet** (not named) is described by one owner as using a “special scope” to identify a guinea pig dental problem during an exam. ## Reviews **4.7 stars from 717 reviews.** Themes below are drawn from the latest written reviews available to us. - **Exotics are a major draw**: multiple owners mention bringing chinchillas, ferrets, guinea pigs, tortoises and birds specifically to be seen here. - **Time and explanations**: owners describe being given time to talk and getting “helpful information on going forward,” especially in exotics cases. - **Longer treatment courses are described** (not just one-off visits): e.g., a rabbit infection managed across months with repeated appointments and medication. - **Service consistency concerns**: one long-term client reports “very mixed” recent experiences and describes being told shortly before an appointment that an alternative vaccine couldn’t be sourced, with the suggested solution being to “call around for a new vets.” - **A serious adverse outcome is described**: one owner reports their guinea pig died from an anaesthetic complication during dental work and felt risks were not adequately discussed.