Dog & Cat Vets in Maidstone

## Summary Maidstone Vets4Pets Ltd is part of the Vets4Pets group (not an independent clinic). Based on the information available, it appears set up for routine and ongoing pet healthcare (including a paid plan that covers preventative care) as well as some day-admission procedures and end-of-life care. Owners repeatedly mention vets taking time to explain options and answer questions, and there are several specific examples of aftercare/compassion touches—such as sending a sympathy card and “forget-me-not” seeds after a pet was put to sleep. Reviews also include a couple of serious complaints: one about being advised to put a stray cat back outside rather than bring it in, and another about an admin error with a care plan that delayed access to an included blood test. ## Services - **Preventative care plan**: A “companion plan” is mentioned by one long-term client, including flea treatment, worming, and vaccinations for the year, plus an annual free health check and a discount on treatment (details under Pricing). - **Procedures with day admission**: One owner describes their pet being “admitted for a day for a procedure.” - **Spaying**: Specifically mentioned in a long-term review (“She was spayed here years ago”). - **Kidney disease monitoring**: One review discusses booking blood tests for a cat with kidney disease via a care plan (the complaint focuses on plan/admin rather than clinical care). - **Pain management medication**: One owner notes pain medicine was prescribed and dispensed. - **Euthanasia and bereavement support**: Multiple reviews describe end-of-life appointments, being given time with the pet afterwards, and sympathy cards sent later. - **Veterinary nurse training facility**: Listed in the structured clinic data. ## Pricing - **Complete Care Plus plan (as described by a reviewer)**: included “one free” blood test and “one for **£45**” (the review describes a dispute about being put on the wrong plan and being unable to access the free test until corrected). - **Emergency-vet quote comparison (from a reviewer)**: one owner says emergency vets elsewhere were asking for “**£600+**” for euthanasia, and they spent less at this practice (the amount paid here isn’t stated). - **Companion plan (as described by a reviewer; no price stated)**: includes flea and worm treatment and vaccinations for the year, **10% off treatment**, and **one free health check per year**. ## People - **Jason (reception)**: One long-term client says their dog “looked forward to meeting Jason and getting a treat from reception.” - **Vets (not named)**: Across multiple reviews, owners describe vets answering questions, being “informative,” and taking time to talk through different options—one example mentions a vet reassuring the owner they’d made the right decision during euthanasia and arranging payment privately in the room. ## Reviews **Google rating: 4.7 stars from 586 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners often mention **clear explanations and willingness to answer questions**, including discussing options rather than rushing decisions. - Several reviews highlight **end-of-life care and follow-up gestures**, including being given time after a pet passed, handling payment privately to maintain privacy, and sending sympathy cards (one mentions a card with forget-me-not seeds). - Some owners describe **good handling of pets at the visit**, including pets seeming comfortable coming in. - A minority of reviews raise **serious concerns about judgment/admin**: - one reviewer alleges they were told to “dump” a stray kitten back outside rather than bring it in; - another describes a **care-plan setup error** that (according to them) prevented an included blood test from being used promptly and reports difficulty getting a manager call-back.

## Summary Pennard Vets Maidstone describes itself as an **independent, employee-owned** practice, with **Stress-free and Positive Pet accreditation**. The website also states they **handle their own out-of-hours work** so clients “always see a familiar face,” and they support **online booking and virtual consults** (via PetsApp). Recent reviews most often point to **calm, confidence-building handling** (dogs that are happy to come in despite needing treatment) and **flexibility when plans change** (being fitted in after a booking mix‑up, or being seen after arriving without an appointment). One recent review strongly disagrees with this picture, alleging a **missed urgent illness in a cat** and that tests were not treated as urgent. ## Services Based on the clinic website summary and the latest reviews, services/capabilities mentioned include: - **Out-of-hours care handled by the practice** (website statement). - **Emergency/urgent assessments**, including being seen after arriving **without an appointment** (review). - **Virtual consults and online booking** (website statement). - **Pet Health Club** membership that includes **unlimited consultations** (website statement). - **Routine preventive care**, including: - **Vaccinations** (first puppy vaccination mentioned). - **Regular weigh-ins** and ongoing **flea and worm treatment** as part of a health plan (review). - **Anal gland treatment** (review). - **Rabbit care** (multiple bunnies seen; review). - **Palliative care** is referenced in the clinic’s own website testimonial content. Also listed in the provided clinic data: - **Veterinary Nurse Training facility** - **Emergency veterinary services (24/7 or extended hours)** ## People - **Reception team, vets, and nurses** are repeatedly described in reviews as **welcoming and calm**, with owners highlighting pets becoming more comfortable attending the clinic over time (e.g., a dog that “loves to visit” even after visits that could have made him wary). - One owner described a clinician who examined their dog **thoroughly**, **spoke softly**, and helped settle the dog quickly during an urgent visit (review). - The clinic’s website testimonial content mentions **“Amanda”** being particularly popular with a dog who is “excited to visit” when due to see her. ## Reviews **4.8 stars from 412 reviews.** Themes below are drawn from the latest written reviews available to us. - **Calm handling that reduces pet stress:** owners describe dogs being put at ease quickly and even becoming keen to visit. - **Flexibility and fitting people in:** being seen after arriving without an appointment; accommodating a booking mix-up; rescheduling to later the same day without complaints. - **Clear explanations and updates:** one puppy owner noted in-depth explanations; another appreciated **picture updates** while their dog was in the clinic. - **Breadth of pets seen:** dogs, cats, and **rabbits** are all mentioned in recent reviews. - **A notable negative clinical experience:** one 1‑star review alleges a vet **didn’t recognise the severity** of a cat’s illness and didn’t advise urgent hospital care; the owner reports the cat deteriorated within days and was euthanised.

## Summary Pennard Vets Langley Park is an independent, employee-owned practice that says it’s part of an employee-owned veterinary group. The website highlights **stress-free / Positive Pet accreditation**, **online booking**, **virtual consults**, and that it **handles its own out-of-hours work** so clients “will always see a familiar face.” From the latest reviews, owners most often describe **easy access to care**, including **same-day appointments** being made available when problems come up. Several reviews also give concrete examples of what they were treated for (e.g., **spay surgery with ongoing updates**, **stomach issues**, **itchy skin**, and a **leg injury**), and one owner mentions being **taught how to drain a dog’s anal glands** to reduce repeat visits. A small note of inconsistency: one review praises reception, while another says reception “are not brilliant.” ## Services - **Online booking** (website) - **Virtual consultations** (website) - **Out-of-hours care handled in-house**, with the clinic stating clients will see a familiar team member (website) - **Same-day appointments** mentioned by an owner for their dog when problems arose (reviews) - **Spay surgery**, with post-op updates and follow-up messages over the following days (reviews) - Treatment/assessment mentioned for: - **Stomach issues** and **itchy skin** (reviews) - **Leg injury** in a cat (reviews) - **Reaction to medication** in a cat (reviews) - **Part groom / dealing with tangles** for a long-haired cat (reviews) - **Anal gland care**, including an owner being shown how to do this at home (reviews) ## People - **Sydney (vet)**: described as “lovely” with a **slightly nervous dog** (review) - **Alberta (vet)**: mentioned multiple times as being **good with dogs** and **persistent in trying to get answers** for an ongoing issue (reviews) - **Matthew (vet)**: described as **gentle with a cat** and good at **reassuring worried owners** (review) - Team follow-up: one owner describes being **kept updated during a spay** and receiving **messages in the days afterwards** to check how their dog was doing (review) - Reception experience is mixed: one review says the receptionist was **polite and accommodating**, while another says reception “are not brilliant” (reviews) ## Reviews **5.0 stars from 111 reviews.** The themes below are drawn from the latest written reviews available to us. - **Access and responsiveness:** one owner says they were repeatedly offered **same-day appointments** for their dog. - **Communication around procedures:** during a **spay**, the team reportedly **answered questions, provided updates**, and **checked in afterwards** by message. - **Handling of nervous or worried pets/owners:** examples include a vet being good with a **nervous dog** and another being **gentle with an injured cat** while reassuring the owner. - **Range of everyday problems seen:** owners mention help with **skin irritation, stomach upsets, medication reactions**, and practical care like **cat grooming/tangles**. - **Front-desk experience varies:** some praise reception as polite and welcoming, while one review is critical of reception.

## Summary Coxheath Veterinary Clinic Ltd is a single-site veterinary practice (no corporate group affiliation stated in the available sources). Based on recent reviews, it appears set up for everyday pet care and urgent same-day problems, with owners mentioning help for a sick dog, nail clipping for a difficult-to-handle cat, and a dog returning after going missing. Reviews also describe end-of-life support, including a vet (Cameron) helping a nervous rescue dog stay calm during a final appointment. Concrete details mentioned by owners include: - Nail clipping performed by two team members for a wriggly, vocal cat whose owner couldn’t handle her paws. - A visit for a sick dog where staff were described as quick and focused on “the best solution.” - Support around a euthanasia decision, with specific mention of compassion and handling a dog that struggled with strangers. - A case where an owner says the clinic “saved” their pet’s leg and life (no clinical specifics provided). ## Services Services specifically referenced in the available information: - Nail clipping for cats (including handling a cat that resists paw handling). - Illness/urgent assessment for a sick dog (details of diagnostics/treatment not described). - End-of-life care/euthanasia support (described in the context of saying goodbye to a long-term rescue dog). - Treatment related to a leg injury and life-saving care is mentioned by one reviewer, but the exact procedure/treatment isn’t stated. ## People - **Cameron (vet; role implied in review):** Mentioned by name in an end-of-life review. The owner describes Cameron helping their rescue dog—who “struggled with strangers”—remain calm during a difficult final appointment, and highlights the team’s kindness and compassion in that moment. - **Team members (unnamed):** One owner reports two staff members successfully clipped their cat’s nails despite the cat wriggling and meowing loudly. ## Reviews **Google rating: 4.7 stars from 199 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Handling challenging pets: nail clipping carried out even when a cat resisted paw handling. - Help with urgent/sick-pet visits: owners describe being helped quickly and staff finding “the best solution.” - Supportive communication around difficult decisions: an end-of-life review highlights compassion and keeping a nervous dog calm. - Positive overall impressions from longer-term clients: multiple reviewers describe the team as friendly and recommend registering.

## Summary Pennard Vets Allington is part of the independent, employee-owned Pennard Vets group. The website highlights a “Stress-free and Positive Pet” accreditation and says the practice handles its own out-of-hours work so clients see a familiar face. From the latest reviews, this branch appears set up for long-term general practice care for dogs and cats, with particular emphasis on calm handling and time spent explaining options. Owners give concrete examples such as one-to-one confidence-building sessions with a vet nurse for a very nervous dog, and vets taking time to answer questions and talk through choices. One recent reviewer was happy with the appointment but felt the cost was high (£93 for a 10-minute consultation plus eye drops). ## Services - General vet consultations for dogs and cats (including eye problems treated with prescribed eye drops, as mentioned in a recent review). - Support for nervous/anxious pets, including regular one-to-one sessions with a vet nurse to build confidence with vet visits (owners report measurable progress such as a dog choosing to enter, using the scales, and being more confident on walks). - Discussion of “all options available” during appointments (as described by owners in reviews). - Out-of-hours care is stated on the website as being handled by the practice itself (so clients see a familiar face). ## Pricing - One reviewer reports paying **£93** for a **10-minute consultation plus eye drops** (and felt it was expensive). - The clinic website states an offer of a **free first consultation for new clients**. ## People - **Joanna (vet)**: described as “incredibly knowledgeable” and “super informative,” with owners saying she explained things clearly. - **Chris (vet nurse)**: repeatedly credited for structured, one-to-one sessions helping a fearful dog become comfortable with vet visits (e.g., the dog began walking in willingly and getting on the scales). - **Karen, Eleanor, Jo, Nia**: named by a long-term client as particularly helpful at this branch. ## Reviews **Google rating: 4.9 stars from 194 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Calm, patient handling is a recurring detail (e.g., a vet being “kind and calm” with a dog and taking time during the visit). - Explanations and choice: owners mention staff answering questions and explaining conditions and options rather than rushing. - Nervous-pet support is specifically praised, including repeated nurse-led confidence visits with clear, observed improvement. - Pricing is mostly not discussed, but one recent review raises a concern about cost (quoted total of £93 for a short consult plus eye drops) despite otherwise positive comments about the team.