Medivet BearstedBearsted Veterinary Surgery

Medivet BearstedBearsted Veterinary Surgery is part of the Medivet group (400+ practices and 27 24-hour centres). Based on the information available, the practice appears geared towards routine ongoing care alongside support for more serious ongoing problems, with owners mentioning long-term care for individual pets over many years and “two major problems” being managed for one dog.

Concrete specifics mentioned include

• •A nationwide overnight emergency consultation fee of £130 (for consultations between 7pm and 9am) with access to round-the-clock care at one of Medivet’s 24-hour centres (as stated on the Medivet site).
• •The practice is listed as a Veterinary Nurse Training facility (structured clinic data).
• •Some owners describe staff physically greeting/handling pets on arrival (e.g., “rush to hold him when we arrive” for a chihuahua).
• •Reviews conflict on admin reliability: several describe helpful rebooking and kindness, while one review reports delays and an incorrect prescription.

Services

• •Overnight emergency care arrangement via Medivet: access to around-the-clock emergency care at one of Medivet’s 24-hour centres, with an overnight emergency consultation fee stated as £130 (7pm–9am).
• •Mobility pain checks are referenced on the Medivet site (a “FREE Mobility Pain Check” promotion is mentioned in the captured page text; no further details provided).
• •Routine preventive care is referenced in reviews via “vet jabs” (vaccinations) and prescription support.
• •Prescription handling is referenced in reviews (both collecting prescriptions and one report of an incorrect prescription).
• •Long-term care for chronic/recurring issues is implied by owners describing multi-year care for pets and help through “two major problems” (no specific diagnoses or procedures described).

Pricing

• •Overnight emergency consultation fee: £130 (stated as a nationwide price for consultations between 7pm & 9am).
• •A “pet scheme/vet plan” is mentioned in reviews (including that it covered “vet jabs” and provided money off prescription pet food), but no price is given.

People

• •Reception team: one reviewer specifically praises “great reception staff who meet and greet,” and another describes staff being sympathetic and re-booking a missed appointment “without a fuss.”
• •Vets/vet team: described by reviewers as “friendly & patient,” and one owner attributes successful outcomes across “two major problems” over 11 years to the team’s care.
• •Admin experience varies: one reviewer reports feeling judged when chasing a prescription, says they waited a week for a text update, and reports the prescription was ultimately wrong.

Reviews

Google rating: 4.5 stars from 164 reviews. “”

• •Handling of pets and demeanour: multiple owners describe staff as kind/helpful and comfortable with their animals; one specifically notes staff “rush to hold” their chihuahua on arrival.
• •Support when things go wrong: one owner says the team was sympathetic and rebooked easily after a missed appointment due to a missing cat.
• •Long-term continuity: owners mention pets being with the practice for years and feeling their animals are “in safe hands,” including support through “two major problems.”
• •Service/admin complaints exist: one review reports delays in getting a prescription, negative interactions when following up, and an incorrect prescription being issued, alongside criticism of taking monthly plan payments.