Noah's Ark Pet Clinic Ltd – Vets in Maidstone
Clinic Overview
- Jade (receptionist): praised for booking support and communication around a puppy's hernia operation. - Rushda (vet): highlighted for listening carefully, explaining the plan clearly and answering questions without rushing. - Kelly (nurse): described as lovely and attentive during the same surgical experience.
Services
- •Consultations and preventative care: routine check-ups, vaccinations and general appointments are listed, alongside online booking. Recent reviews mention supportive first visits for a very nervous rescue puppy, quick appointments, and last-minute help when pets suddenly need care.
- •Diagnostics: the clinic lists ultrasound, X-ray and laboratory testing. Owners also mention blood tests for health checks and ultrasound scans plus blood tests for a nervous dog.
- •Surgery and procedures: listed services include neutering and dentistry. Review examples include cat neutering, umbilical hernia repair in a puppy, dental scale and polish, treatment around a bite wound, and a kitten leg amputation after an accident.
- •Illness, ongoing care and support: reviews describe treatment for problems such as an ear infection, support for dogs with serious medical issues, and follow-up communication during treatment.
- •Home visits, emergency and end-of-life care: owners describe home visits for elderly or hard-to-transport pets, an ambulance service for a critically ill dog, and compassionate euthanasia support. The clinic also states that emergency care is available.
Pricing
Published prices suggest the clinic sits around average relative to similar practices, based on a partial sample of comparable services. Reviews regularly describe fees as reasonable, fair and transparent, with home visits singled out as very reasonably priced and one owner noting a kitten amputation was carried out for about £1,000 after a much higher quote elsewhere.
People
Named staff mentioned by owners include Jade, Rushda, Kelly, Sarah, Vlad and Hugo.
- •Jade (receptionist): praised for booking support and communication around a puppy's hernia operation.
- •Rushda (vet): highlighted for listening carefully, explaining the plan clearly and answering questions without rushing.
- •Kelly (nurse): described as lovely and attentive during the same surgical experience.
- •Sarah: thanked for compassionate support during a dog's euthanasia, and also mentioned for help arranging a same-day home visit.
- •Vlad: thanked alongside Sarah for a home visit, with time taken to observe an elderly dog and explain concerns.
- •Hugo: mentioned by name in owner feedback.
Reviews
Google rating: 5.0 stars from 116 reviews. Recent feedback is very positive overall, with recurring themes including
- •Kind, reassuring care: owners often describe the team as welcoming, gentle and calm, especially with nervous pets and anxious owners.
- •Responsive, flexible help: several reviews mention quick appointments, being fitted in promptly for procedures such as neutering, and accommodating last-minute or urgent situations.
- •Compassion in difficult moments: reviewers speak warmly about support during serious illness, home visits, ambulance transport for a very poorly dog, and thoughtful end-of-life care.
- •Clear communication and good value: owners praise helpful phone support, regular updates during treatment, and pricing that feels fair and transparent.
