DNA Vetcare Ltd T/A Pinebank Veterinary Surgery – Vets in Maidstone
Clinic Overview
- Owners often describe the team as friendly, welcoming, and reassuring, with many short recent reviews focused on consistently good service. - Communication stands out: reviewers mention staff listening carefully and explaining things clearly during appointments. - Access to care is a recurring positive: one owner reports getting a same-day appointment, and another says the practice helped with an emergency despite them not being registered.
Pinebank Veterinary Surgery says it is independently owned and part of the Kent Veterinary Surgeries group. From the clinic’s own service list, it is set up for routine preventative care alongside medical and surgical work, with the ability to hospitalise pets and give pet travel advice. Recent feedback is strongly positive, with owners often describing a friendly, welcoming team, clear explanations during appointments, and prompt access to care.
Services
- •Routine and preventative care: preventative healthcare, health checks, and clinics for ongoing pet care.
- •Medical and surgical care: general veterinary medicine and surgery are listed among the practice’s core services.
- •Hospitalisation and support for unwell pets: the practice states it can hospitalise pets when needed.
- •Pet travel advice: support for owners needing travel-related guidance for their pets.
- •Nail and dewclaw care: one owner specifically praised the team for dealing easily with difficult dew claws without upsetting their dog.
- •First visits and nervous pets: reviews describe positive early visits for young or new pets, with staff using a calm, gentle approach to help animals settle.
- •Urgent access when needed: owners mention being able to get a same-day appointment, and one reviewer said the practice was helpful in an emergency even though they were not registered there.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are limited on actual costs, but one owner describes the prices as affordable.
People
- •Nicole: mentioned by name in earlier feedback during a puppy’s first visit; described as kind and patient, and as helping the owners feel comfortable.
- •Wider team: recent reviews regularly praise the vets, nurses, and reception team as friendly, helpful, welcoming, and good at explaining things clearly.
Reviews
Google shows 4.9 stars from 175 reviews.
- •Owners often describe the team as friendly, welcoming, and reassuring, with many short recent reviews focused on consistently good service.
- •Communication stands out: reviewers mention staff listening carefully and explaining things clearly during appointments.
- •Access to care is a recurring positive: one owner reports getting a same-day appointment, and another says the practice helped with an emergency despite them not being registered.
- •Handling and pet comfort are also praised, including a dog staying calm during tricky dewclaw treatment and pets being made to feel at ease during visits.
