DNA Vetcare Ltd T/A Pinebank Veterinary Surgery

Pinebank Veterinary Surgery says it is independently owned and part of the Kent Veterinary Surgeries group. From the clinic’s own service list, it’s set up for routine preventative care alongside medical and surgical work, with the ability to hospitalise pets and give pet travel advice.

In the latest reviews available to us, owners repeatedly mention clear explanations during appointments, being able to get seen quickly (including same-day appointments), and gentle handling for specific tasks like difficult dewclaw trims. There’s also at least one report of the practice being willing to help an unregistered pet during an emergency situation.

Services

Based on the clinic website summary and the latest written reviews available to us

• •Surgery and medicine
• •Preventative healthcare
• •Health checks and clinics
• •Hospitalisation
• •Pet travel advice
• •Nail/dewclaw care (a reviewer describes staff dealing with “difficult to get to dew claws” easily, with the dog not getting upset)
• •New puppy/first-time visits (reviewers describe first visits with a puppy and a cat, including using treats to help a cat settle)

People

• •Nicole: Mentioned by name in a review during a first puppy visit; described as kind and patient, and as making the owners feel comfortable.
• •More generally, reviewers describe vets/nurses who listen to concerns and explain what’s happening (“listened to what I had to say and explained everything”), and staff who help nervous pets settle (e.g., giving a cat treats during a first visit).

Reviews

4.8 stars from 165 reviews. “”

• •Communication during consults: owners mention being listened to and having things explained clearly.
• •Access to appointments: one reviewer reports calling for an appointment and getting one the same day.
• •Handling and pet comfort: examples include managing difficult dewclaws without upsetting the dog, and using treats to put a cat at ease on a first visit.
• •Helpfulness beyond registered clients: one reviewer says the practice was welcoming and helpful when they weren’t registered and needed help in an emergency.
• •Pricing mentioned but not evidenced with figures: one reviewer describes prices as “affordable,” but no specific costs are given.