DNA Vetcare Ltd T/A Pinebank Veterinary Surgery – Vets in Maidstone
Clinic Overview
- Reviewers frequently describe the team as friendly, welcoming, and kind, with many short recent comments focused on consistently good service. - Communication is a clear strength: owners mention vets listening carefully, explaining things well, and helping them feel more at ease. - Recent feedback includes praise from both new clients and visiting owners, including a holidaymaker whose dog was seen after becoming unwell and a rabbit owner impressed by the vet’s professionalism and knowledge.
Services
- •Routine and preventative care: preventative healthcare, health checks, and clinics for ongoing pet care remain part of the practice’s core offering.
- •Medical and surgical care: general veterinary medicine and surgery are listed among the clinic’s main services.
- •Hospitalisation and support for unwell pets: the practice states it can hospitalise pets when needed.
- •Pet travel advice: travel-related guidance for pets is listed among its services.
- •Common appointments and careful handling: reviews describe calm, reassuring consultations, including support for first visits, older pets, and dogs needing nail or dewclaw care.
- •Urgent and short-notice help: owners mention prompt access when needed, including same-day help and support for a dog that became unwell while its owner was on holiday.
- •Care for different types of pets: recent feedback includes treatment for dogs and a rabbit, with one new client praising the vet’s knowledge and professionalism during a rabbit appointment.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews give only limited detail on cost, but one recent owner felt the practice was competitively priced.
People
- •Nicole: mentioned by name in earlier feedback during a puppy’s first visit, where she was described as kind, patient, and good at helping the owners feel comfortable.
- •Wider team: recent reviews regularly praise the vets, nurses, and reception team as friendly, helpful, welcoming, professional, and clear in their explanations.
Reviews
Google shows 4.8 stars from 222 reviews.
- •Reviewers frequently describe the team as friendly, welcoming, and kind, with many short recent comments focused on consistently good service.
- •Communication is a clear strength: owners mention vets listening carefully, explaining things well, and helping them feel more at ease.
- •Recent feedback includes praise from both new clients and visiting owners, including a holidaymaker whose dog was seen after becoming unwell and a rabbit owner impressed by the vet’s professionalism and knowledge.
- •Reassurance and pet handling come up repeatedly, with owners saying their pets were treated gently and that appointments felt calm and supportive.
