Pennard Vets Maidstone – Vets in Maidstone
Clinic Overview
Pennard Vets Maidstone is an independent, employee-owned practice with Stress Free and Positive Pet accreditation. The clinic says it handles its own out-of-hours care so clients can see familiar faces, and it offers online booking and virtual consults through PetsApp. Recent feedback is strongly positive overall, especially around calm handling, clear explanations and compassionate support, although one review raises a serious concern about an urgent cat case.
Services
- •Urgent, emergency and out-of-hours care: The practice says it manages its own out-of-hours work, and reviews describe helpful, flexible support when pets needed prompt attention.
- •Routine and preventive care: Check-ups, vaccinations and Pet Health Club support remain part of the offering, with earlier feedback also mentioning regular weigh-ins and flea and worm treatment through the plan.
- •Treatment, procedures and ongoing care: Reviews mention follow-up treatment planning, anal gland treatment, kitten operation aftercare, and support for older pets with complex health problems. The clinic also references palliative care and owners describe thoughtful help with end-of-life decisions.
- •Different pets and access options: Recent reviews cover dogs and cats, while earlier feedback also mentions rabbits. The practice offers online booking and virtual consults via PetsApp.
- •Practice facilities and training: The clinic is listed as a veterinary nurse training facility and offers emergency veterinary services with extended-hours cover.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Earlier feedback also includes some comments describing the practice as good value.
People
Reviews consistently praise the reception team, vets and nurses for being welcoming, calm and reassuring with nervous pets. Named people mentioned include Denver in reviews and Amanda in the clinic’s own testimonial content.
Reviews
Pennard Vets Maidstone has 4.8 stars from 474 Google reviews.
- •Warm, friendly handling is the clearest theme, with owners saying staff help dogs feel at ease and give pets plenty of care and attention.
- •Clear explanations and reassurance come up repeatedly, including discussion of ongoing treatment, recovery after an operation, and supportive communication during appointments.
- •Compassionate end-of-life care stands out in one detailed review, which praises the vet and nurse for talking the family through the process, keeping their cat comfortable, and giving them time and privacy.
- •One serious negative review alleges that the urgency of a cat’s illness was not recognised quickly enough, in contrast to the otherwise very positive recent feedback.
