Pennard Vets Maidstone

Pennard Vets Maidstone is an independent, employee-owned practice with Stress-free and Positive Pet accreditation. The clinic says it handles its own out-of-hours work so clients can see familiar faces, and it offers online booking and virtual consults through PetsApp. Recent feedback is largely very positive, especially around calm handling, clear explanations and flexibility, although one review raises a serious concern about an urgent cat case.

Services

• •Urgent, emergency and out-of-hours care: the practice says it manages its own out-of-hours work, and reviews mention pets being fitted in when plans changed or when a visit became more urgent.
• •Routine and preventive care: check-ups, vaccinations, and Pet Health Club support, with one owner specifically mentioning monthly weigh-ins plus flea and worm treatment as part of the plan.
• •Treatment, procedures and ongoing care: reviews mention follow-up treatment planning, anal gland treatment, information around a kitten’s operation and recovery, and compassionate support for end-of-life decisions. The clinic also references palliative care.
• •Different pets and access options: recent reviews cover dogs, cats and rabbits, and the clinic also offers online booking and virtual consults via PetsApp.
• •Practice facilities and training: the clinic is listed as a veterinary nurse training facility and also offers emergency veterinary services with extended-hours cover.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. In reviews, some clients describe the practice as good value, and one specifically says the Health Plan made regular weigh-ins and flea and worm treatment feel worthwhile.

People

Reviews consistently praise the reception team, vets and nurses for being welcoming, calm and good at putting pets at ease. Named people mentioned include Denver in recent review data and Amanda in the clinic’s own testimonial content. Owners also describe thoughtful support from the wider team during difficult visits, including a vet and nurse who carefully talked them through euthanasia and paused a procedure to keep a cat comfortable.

Reviews

Pennard Vets Maidstone has 4.8 stars from 428 Google reviews.

• •Calm, reassuring handling is a strong theme, with owners saying nervous pets settle quickly and some dogs are happy to return even after treatment.
• •Clear communication comes up often, including explanations of treatment plans, reassurance during check-ups, and helpful information about recovery after procedures.
• •Flexibility and helpful service are repeatedly mentioned, such as accommodating a booking mix-up, moving an appointment later the same day, and generally being friendly and professional.
• •Compassionate care during difficult moments stands out in one recent review about an elderly cat being put to sleep, although there is also a serious 1-star complaint alleging that the urgency of another cat’s illness was not recognised quickly enough.