Trinity Vet Centre

- Friendly, welcoming service is a consistent theme, especially at reception, with several owners describing staff as caring, polite and approachable. - Exotics remain a clear strength in owner feedback, with reviewers mentioning chinchillas, ferrets, tortoises, guinea pigs and birds, alongside positive comments from rabbit and cat owners. - Time and explanations are valued: reviewers mention being given helpful information, being treated kindly, and feeling their pets were handled with care.

Trinity Vet Centre in Maidstone is an IVC Evidensia practice with a broad caseload that includes cats, rabbits, birds and a notable range of exotic pets. Owners often praise the friendly front-desk team, clear explanations and careful handling, with recent reviews mentioning ferrets, chinchillas, tortoises and a cockatiel as well as cats and rabbits. Feedback is mostly positive overall, though there are also some significant complaints around pricing and a small number of individual cases.

Services

•General and urgent care: emergency veterinary services are listed, including 24/7 or extended-hours cover.
•Exotics and small mammal care: reviews and clinic information point to regular work with ferrets, chinchillas, guinea pigs, rabbits and tortoises.
•Bird care: bird appointments are mentioned, including follow-up advice for a cockatiel.
•Cat care: includes vaccination appointments and follow-up around vaccine reaction concerns.
•Rabbit treatment: one owner describes a severe rabbit infection managed over multiple visits with strong antibiotics and cream, with a good outcome.
•Guinea pig dental treatment: reviews mention dental assessment using a special scope, with one case involving general anaesthesia and an overnight stay.
•Training facility: the practice is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mark: praised by a rabbit owner for recognising how to manage a severe infection and overseeing treatment across multiple appointments.
•Reception team: repeatedly described as friendly, welcoming and helpful both in person and on the phone.
•Unnamed vets: reviews mention a knowledgeable male vet who handled cats with care, and a female vet who used a special scope during a guinea pig dental assessment.

Reviews

Google shows 4.6 stars from 724 reviews. Recent feedback is mostly positive, with a few notable complaints.

•Friendly, welcoming service is a consistent theme, especially at reception, with several owners describing staff as caring, polite and approachable.
•Exotics remain a clear strength in owner feedback, with reviewers mentioning chinchillas, ferrets, tortoises, guinea pigs and birds, alongside positive comments from rabbit and cat owners.
•Time and explanations are valued: reviewers mention being given helpful information, being treated kindly, and feeling their pets were handled with care.
•Negative feedback centres on cost and specific cases: one reviewer complains of high charges and poor treatment, another describes problems when trying to arrange an alternative vaccine for a cat, and one detailed review recounts a guinea pig dying after anaesthetic for dental work.

Reviews for Trinity Vet Centre

Note: Showing the 10 most recent Google reviews out of 724 we track in total. Recent reviews may not be representative of overall sentiment.

dave king

3 months ago

Have been to Trinity Several times always great service and very friendly staff

Sharon Edwards

4 months ago

I had a lovely experience with my 3 cats at this Vets a few weeks ago. Nice and welcoming at reception, receptionist always smiling and has a sweet nature to her. Thought the vet was very knowledgeable and he handled with care. Would recommend this practice to all my friends and family. Thank you to the vets!

Peter Taylor

AVOID TRINITY VETS - There is only one thing they are interested in and that's MONEY. Shocking treatment in every single respect. Rude staff who lied to me. Ridiculous charges. AVOID. If I could leave then zero stars I would. I am now taking my complaint against Trinity Vet Centre to the authorities.

Edith

Looking at some of the negative reviews, and as someone who worked in the customer service industry a very long time, I can guess that most are probably those types of customers you absolutely dread to see enter the building. A one sided fake ‘truth’ because something didn’t go their way or they were perhaps called out on their inappropriate behaviour. I’ve always found the staff to be polite, hardworking and caring towards my pets. Thank you for all that you do :)

Abu Haque

5 months ago

Brad Tolladay

6 months ago

Thank you for the time a very nice people that work there and I had a nice and good chat with the people as they have done my ferrets very nice service and they are very caring about the animals and it was a pleasure thank you

Tara B

Sue Pochin

Good service all staff are caring

Aly Hamond

7 months ago

We travel from the other side of Croydon for our Chinchillas to be treated here. Can't rate all the staff highly enough.

Jenny Chung

When my guinea pig had overgrown molars I felt helpless, so I tried my best to find someone who can help but due to my lack of experience, it was something I don't want or any beloved animal to go through again. I have been to two local vets in Sidcup and one exotic vet in Maidstone. I visited Trinity "experts in exotic animals" because of the positive reviews, my hope. Bibi was examined, this time the gentle lady vet used a special scope and immediately identified the problem. When the vet left to get the paperwork, I didn't expect it to be my last moment with Bibi. He quickly climbed up to my chest to seek for comfort, who then felt at ease when held, starts to purr and nuzzle its head against me... I signed the contract for them to go ahead with the dental works; the vet did not mention going under general anesthesia will kill my pet, actually, no vet mentioned about the risks of GA. I left my guinea pig overnight. By next morning, she phoned me about Bibi's death caused by anesthesia complication; all apologetic of what happened and to cut the £150 charge in half then mentioned about cremation costs if interested... I felt devastated to think. Saying sorry won't bring him back especially if the animal is in no relation to you. Sorry, I made the fatal mistake of choosing you... Bibi, I feel I have failed you for leaving you in a strange place overnight and sending you to your premature death. I understand if it is a big operation when GA is needed but if not then the vets should find a way to adapt. Some larger animals young and healthy, also die of GA if it is just a routine teeth cleaning. Now, the only solace I get is I am able to post pictures online of my Bibi to state he actually existed. Cat and Rabbit clinic in Northampton was recommended by TEAS, a sanctuary for guinea pigs. The dental work is carried out on a conscious guinea pig to avoid the repercussions of GA. I wished I had known this before putting my brave little soldier through unfortunate encounters. Bibi, was a quiet, very friendly and very affectionate Swiss breed guinea pig. The other picture is his buddy Lunkarya breed, Wiggy. You will be missed! xxx Swiss breed, 2 years of age. Passed away on Tuesday 2nd August 2016. RIP Bibi Here are the copy and pasted correspondence from TEAS: Simon Maddock is the vet who treats all our dental piggies and people travel the length and breadth of the country to have their guinea pigs seen by him. In almost all cases, he carries out dental work without GA. The only time he needs to do the initial dental under anesthetic is if the teeth are so overgrown that he can't get a file into the mouth to safely carry out the procedure. Because Simon does the dental work without GA, he can do follow up treatments regularly, therefore keeping the teeth in good shape, whilst the guinea pig starts to eat for themselves again. Then as the teeth begin to improve, the time between dental can be extended. In over 50% of cases the dental issues cure completely, whilst most of the other ones only need a quick tidy up of the mouth every three to four months. A few piggies need more regular dental work, and they can be managed very easily and without distress to the guinea pigs. All piggies are wrapped and held firmly by a nurse, whilst Simon files the teeth. The guinea pig isn't tipped backwards, but held in a normal upright position on a table, with all four feet on the table. Simon holds the head with one hand and uses the other hand to hold the file. The only reason TEAS exists is because we have Simon Maddock as our vet. We have had so many piggies arrive here with severe dental disease and in most cases, they have gone on to live a really good and long life. Monty needed two weekly dental but lived to the grand old age of 7 1/2. We couldn't have maintained his dental disease if he had needed a GA every time. I have been very disillusioned by a lot of exotic vets, as they just seem to want to make as much money and are not willing to even try to do the dental work the way Simon does it.