Trinity Vet Centre

Thank you for the time a very nice people that work there and I had a nice and good chat with the people as they have done my ferrets very nice service and they are very caring about the animals and it was a pleasure thank you

Good service all staff are caring

We travel from the other side of Croydon for our Chinchillas to be treated here. Can't rate all the staff highly enough.

When my guinea pig had overgrown molars I felt helpless, so I tried my best to find someone who can help but due to my lack of experience, it was something I don't want or any beloved animal to go through again. I have been to two local vets in Sidcup and one exotic vet in Maidstone. I visited Trinity "experts in exotic animals" because of the positive reviews, my hope. Bibi was examined, this time the gentle lady vet used a special scope and immediately identified the problem. When the vet left to get the paperwork, I didn't expect it to be my last moment with Bibi. He quickly climbed up to my chest to seek for comfort, who then felt at ease when held, starts to purr and nuzzle its head against me... I signed the contract for them to go ahead with the dental works; the vet did not mention going under general anesthesia will kill my pet, actually, no vet mentioned about the risks of GA. I left my guinea pig overnight. By next morning, she phoned me about Bibi's death caused by anesthesia complication; all apologetic of what happened and to cut the £150 charge in half then mentioned about cremation costs if interested... I felt devastated to think. Saying sorry won't bring him back especially if the animal is in no relation to you. Sorry, I made the fatal mistake of choosing you... Bibi, I feel I have failed you for leaving you in a strange place overnight and sending you to your premature death. I understand if it is a big operation when GA is needed but if not then the vets should find a way to adapt. Some larger animals young and healthy, also die of GA if it is just a routine teeth cleaning. Now, the only solace I get is I am able to post pictures online of my Bibi to state he actually existed. Cat and Rabbit clinic in Northampton was recommended by TEAS, a sanctuary for guinea pigs. The dental work is carried out on a conscious guinea pig to avoid the repercussions of GA. I wished I had known this before putting my brave little soldier through unfortunate encounters. Bibi, was a quiet, very friendly and very affectionate Swiss breed guinea pig. The other picture is his buddy Lunkarya breed, Wiggy. You will be missed! xxx Swiss breed, 2 years of age. Passed away on Tuesday 2nd August 2016. RIP Bibi Here are the copy and pasted correspondence from TEAS: Simon Maddock is the vet who treats all our dental piggies and people travel the length and breadth of the country to have their guinea pigs seen by him. In almost all cases, he carries out dental work without GA. The only time he needs to do the initial dental under anesthetic is if the teeth are so overgrown that he can't get a file into the mouth to safely carry out the procedure. Because Simon does the dental work without GA, he can do follow up treatments regularly, therefore keeping the teeth in good shape, whilst the guinea pig starts to eat for themselves again. Then as the teeth begin to improve, the time between dental can be extended. In over 50% of cases the dental issues cure completely, whilst most of the other ones only need a quick tidy up of the mouth every three to four months. A few piggies need more regular dental work, and they can be managed very easily and without distress to the guinea pigs. All piggies are wrapped and held firmly by a nurse, whilst Simon files the teeth. The guinea pig isn't tipped backwards, but held in a normal upright position on a table, with all four feet on the table. Simon holds the head with one hand and uses the other hand to hold the file. The only reason TEAS exists is because we have Simon Maddock as our vet. We have had so many piggies arrive here with severe dental disease and in most cases, they have gone on to live a really good and long life. Monty needed two weekly dental but lived to the grand old age of 7 1/2. We couldn't have maintained his dental disease if he had needed a GA every time. I have been very disillusioned by a lot of exotic vets, as they just seem to want to make as much money and are not willing to even try to do the dental work the way Simon does it.

We had been using Trinity Vets for years for our cat. They used to be great, but sadly our recent experience has been dreadful. We noticed that the service we experienced of late had been reduced, with a very mixed experience. Our cat developed an allergic reaction to her annual vaccine last year, which resulted in her fur falling out and her skin becoming infected. We had several trips back about this issue. We were told by the vet to call ahead to book this years appointment and they would source a different vaccine / carrier product. I called 3 weeks ago and explained what was suggested at last years appointment and although our initial response was met with confusion, I thought that this request would be addressed. However two days prior to our appointment I was called to say that they were unable to source an alternative vaccine and it was suggested that I called around for a new vets. I find this appalling that this was the only solution. It was like take it or leave it, even suggesting that we didn’t vaccinate our cat. We found a new vets who have used an alternative vaccine and also injected our cat in an alternative site as opposed to the neck.

Excellent everyone at Trinity vets was helpful friendly and gave us time and helpful information on going forward with Speckles our Cockatiel Thank you to all at Trinity

Started taking my rabbit here back around February/March time as we were having a bad experience with another vets. Personally I didn’t think my rabbit would survive as the infection was so bad, we were having to consider putting her to sleep. However Mark changed those thoughts and completely turned things around. From the minute he saw her he knew exactly what to do and was very caring towards her condition. After a few months of many appointments on strong antibiotics and cream, she is a changed rabbit. Happy and healthy again all thanks to Mark. Would highly recommend him.

I take my tortoise here and they always very good with her, saving her life twice now. Very friendly staff who are always helpful and accommodating. Free parking and easy to park. Fair pricing compared to other vets.

I have visited Trinity Vet Centre several times and they always provide such a fantastic service. The staff on reception are always incredibly friendly and helpful, both in person and on the telephone. Also, the Surgeons, Nurses and Assistants are knowledgeable, caring and empathetic. I can see why so many people travel such large distances to visit Trinity Vet Centre, as they have such a fantastic reputation - I can see why. Please keep up the great work, as you provide such an important and invaluable service. 🦎 🐍 🐢 ⭐️⭐️⭐️⭐️⭐️