Maidstone Vets4Pets Ltd

## Summary

Maidstone Vets4Pets Ltd is part of the Vets4Pets group (not an independent clinic). Based on the information available, it appears set up for routine and ongoing pet healthcare (including a paid plan that covers preventative care) as well as some day-admission procedures and end-of-life care.

Owners repeatedly mention vets taking time to explain options and answer questions, and there are several specific examples of aftercare/compassion touches—such as sending a sympathy card and “forget-me-not” seeds after a pet was put to sleep. Reviews also include a couple of serious complaints: one about being advised to put a stray cat back outside rather than bring it in, and another about an admin error with a care plan that delayed access to an included blood test.

Services

•Preventative care plan: A “companion plan” is mentioned by one long-term client, including flea treatment, worming, and vaccinations for the year, plus an annual free health check and a discount on treatment (details under Pricing).
•Procedures with day admission: One owner describes their pet being “admitted for a day for a procedure.”
•Spaying: Specifically mentioned in a long-term review (“She was spayed here years ago”).
•Kidney disease monitoring: One review discusses booking blood tests for a cat with kidney disease via a care plan (the complaint focuses on plan/admin rather than clinical care).
•Pain management medication: One owner notes pain medicine was prescribed and dispensed.
•Euthanasia and bereavement support: Multiple reviews describe end-of-life appointments, being given time with the pet afterwards, and sympathy cards sent later.
•Veterinary nurse training facility: Listed in the structured clinic data.

Pricing

•Complete Care Plus plan (as described by a reviewer): included “one free” blood test and “one for £45” (the review describes a dispute about being put on the wrong plan and being unable to access the free test until corrected).
•Emergency-vet quote comparison (from a reviewer): one owner says emergency vets elsewhere were asking for “£600+” for euthanasia, and they spent less at this practice (the amount paid here isn’t stated).
•Companion plan (as described by a reviewer; no price stated): includes flea and worm treatment and vaccinations for the year, 10% off treatment, and one free health check per year.

People

•Jason (reception): One long-term client says their dog “looked forward to meeting Jason and getting a treat from reception.”
•Vets (not named): Across multiple reviews, owners describe vets answering questions, being “informative,” and taking time to talk through different options—one example mentions a vet reassuring the owner they’d made the right decision during euthanasia and arranging payment privately in the room.

Reviews

Google rating: 4.7 stars from 586 reviews. “”

•Owners often mention clear explanations and willingness to answer questions, including discussing options rather than rushing decisions.
•Several reviews highlight end-of-life care and follow-up gestures, including being given time after a pet passed, handling payment privately to maintain privacy, and sending sympathy cards (one mentions a card with forget-me-not seeds).
•Some owners describe good handling of pets at the visit, including pets seeming comfortable coming in.
•A minority of reviews raise serious concerns about judgment/admin
•one reviewer alleges they were told to “dump” a stray kitten back outside rather than bring it in;
•another describes a care-plan setup error that (according to them) prevented an included blood test from being used promptly and reports difficulty getting a manager call-back.

Reviews for Maidstone Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 586 we track in total. Recent reviews may not be representative of overall sentiment.

Nicole Sosnowy

in the last week

Amazing vets I recommend they are always happy to help and guide. Coaco loves going to the vets they make her feel so special from the moment she walks in the door. The vets are so helpful and always answer any questions I have.

Steve Kitch

a week ago

Always very friendly. Looks after my walking partner well. Morse also says Thankyou.

Daisie King

Alastair Goodale

Extremely friendly and informative. Best value vets in the area

Somber Daydreams

a month ago

My friend found a stray cat and called them to see if the poor kitten could get some help as it was already missing teeth, very thin and sickly, and the vet told them to just dump the cat back on the streets as it wasn’t sick enough to take in, disgusting behavior for a vets office and I’ll never bring my babies there.

Rad S “Rad S”

Very professional service, they take great care of our pets. I can't imagine going anywhere else than Vets for Pets in Maidstone. Our Luna is happy. Best regards to all the staff. xx

Emily Foster

Great service, saved me an absolute fortune on a Sunday morning when the emergency vets were asking for £600 + to put my elderly cat to sleep when the time had come. Really lovely card sent out afterwards with forget-me-not seeds. Thank you to all

Lisa Kincaid

2 months ago

My cat Lily had kidney disease, due to this we took out the complete care plus plan to cover consults and blood tests, one free and one for £45 last December 2024. When the plan was emailed Vets for Pets put on on the wrong plan so we called and went to the practice and was told they would correct the plan. Now in August 2025 my cat has been unwell and we are worried about her kidneys and booked an appointment to have a blood test done, we were then told they need to check our plan and it turns out they didn't correct their mistake and we can't have a free blood test. I am told they will correct the plan but this will take a week or longer and we can't have the free blood test until the plan is changed, they were unclear of the process or how long it would take. I emailed them our original forms for the plan and it's very clear what plan we asked for. They agreed this is there is mistake, I asked as a resolution to fixing their error they agree the free blood test today so we can get Lily seen today because I am worried about her and advised they can go ahead and make the plan changes at their end. This was point blank refused so I have had to cancel the appointment and I can't book a new one because they have no idea when the changes are made. This leaves me with a sick pet and no reassurance or apology for their error. I now have to make a formal complaint on line and they refused my request for a manager call-back. I am absolutely disgusted with this treatment, it's taken 3 calls and 2 emails to try and resolve and the error is VetsforPets Maidstone error not mine! I have lost all trust and faith in the vets who seem to only care about money and not people or the welfare of the animals they supposedly care for. I am vulnerable and going through a lot of things right now, this failure by Vets for Pets to acknowledge their mistake, take ownership of the problem or help or my cat me has caused untold stress and worry, Lily will continue to be unwell with no help or support from the vets at all

Shannen Fisher

7 months ago

I have never had a bad experience with Vets4Pets Maidstone. The recent experience has further highlighted the care and compassion they take for our four-legged babies. It seems Rogue was well cared for whilst being admitted for a day for a procedure. I always know she’ll be in good hands. Thank you!

Michelle Craig

2 years ago

I couldn’t ask for a better vets for my beloved dog. They have looked after her for years and when it was time for her to pass on they treated us with the up most compassion. They made such a painful time as easy as possible. The vet gave us as much time as we needed with our girl after she passed and she reassured us that we’d made the right decision. They worked well as a team, arranging payment in the room to give us privacy and showing genuine care for us and our dog. From her younger years our dog benefited from the companion plan where you have flea, worm and vaccinations for the year plus 10% off treatment and a free health check once a year. She was spayed here years ago and received great treatment back then too. Every member of the team we have encountered over the years were outstanding. Our girl looked forward to meeting Jason and getting a treat from reception. Every vet I visited with her explained everything, taking time to discuss different options. Our dog needed pain medicine which the vet prescribed and dispensed. The pictures are of my beautiful girl and updated with what the lovely staff put together for us. We received a sympathy card in the post from them after we collected our girls ashes. I really cannot fault their service.