Vets4Pets Maidstone – Vets in Maidstone
Clinic Overview
- Several recent reviews praise the team’s kindness and empathy, especially in emotionally difficult situations such as bad news and euthanasia. - Owners also highlight clear communication and reassurance, including staff taking time to explain checks and treatment discussions. - Named staff members including Jolanda, Megan, Tanith, Jay, Chloe and Tina are singled out for being approachable, helpful and supportive.
Vets4Pets Maidstone is part of the Vets4Pets group and presents as a modern, well-equipped clinic with in-house diagnostics including digital X-ray, ultrasound, an in-house lab and an operating theatre. The service list suggests it is set up for both routine care and more involved work including surgery, imaging, orthopaedics and cardiology. Recent reviews are generally positive, with repeated praise for compassionate support, clear communication and helpful handling of treatment and admin queries.
Services
- •Routine and preventive care: annual health checks, prescriptions and medication support, nurse clinics, nutritional advice, weight management and microchipping. Recent reviews mention routine cat visits as well as support during longer-term treatment.
- •Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray and ultrasound.
- •Surgery and procedures: anaesthesia, soft tissue surgery, orthopaedic surgery including cruciate work and fracture repair, plus airway and ear surgery. Reviews also point to support around complex ongoing cases and end-of-life care.
- •Dental, medical and specialist-style services: dentistry, laser treatment, and cancer care including chemotherapy.
- •Species and facilities: the clinic lists care for dogs, cats, rabbits and small mammals, with separate dog and cat waiting areas, separate wards, isolation units and an on-site pharmacy.
- •Other support: out-of-hours help is arranged via a phone triage service, and the clinic is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Comments on value are mixed: one owner specifically appreciated help working within financial constraints, while one negative review criticised the Companion Care Plan on price.
People
- •Jolanda is praised for compassionate, empathetic care during a very difficult euthanasia visit.
- •Megan is mentioned positively for being friendly, knowledgeable and for clearly talking through checks during a cat’s annual appointment.
- •Tanith is thanked for support during ongoing treatment and for discussing options with the owner’s financial circumstances in mind.
- •Jay is repeatedly mentioned for helpful support, including reception and admin help such as resolving a pet tag ownership issue.
- •Chloe is repeatedly thanked alongside Jay for helping owners sort things out for their dogs.
- •Tina is described as reassuring, kind and helpful when an owner brought in an upset cat.
Reviews
Vets4Pets Maidstone has a 4.3-star Google rating from 148 reviews.
- •Several recent reviews praise the team’s kindness and empathy, especially in emotionally difficult situations such as bad news and euthanasia.
- •Owners also highlight clear communication and reassurance, including staff taking time to explain checks and treatment discussions.
- •Named staff members including Jolanda, Megan, Tanith, Jay, Chloe and Tina are singled out for being approachable, helpful and supportive.
- •Negative feedback appears limited but includes one complaint about rude phone service and frustration over the value of the care plan.
