Vets4Pets Maidstone

- Many recent comments describe the team as caring, understanding and calm with anxious pets, including nervous dogs and cats needing ongoing treatment. - Owners often mention good communication, especially when staff explain checks clearly or talk through treatment options in a reassuring way. - Named staff including Laura, Jolanda, Megan, Tanith, Jay and Chloe are all singled out for helpful, compassionate service.

Services

•Routine and preventive care: annual health checks, prescriptions and medication support, nurse clinics, nutritional advice, weight management and microchipping. Recent reviews mention routine cat appointments and booster vaccination visits.
•Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray and ultrasound.
•Surgery and procedures: anaesthesia, soft tissue surgery, orthopaedic surgery including cruciate work and fracture repair, plus airway and ear surgery. Reviews also point to support around ongoing treatment and end-of-life care.
•Dental, medical and advanced care: dentistry, laser treatment, cardiology, and cancer care including chemotherapy.
•Species and facilities: the clinic lists care for dogs, cats, rabbits and small mammals, with separate dog and cat waiting areas, separate wards, isolation units and an on-site pharmacy. Recent reviews include guinea pig care as well as cats and dogs.
•Other support: out-of-hours help is arranged via a phone triage service, and the clinic is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews on value are mixed: some owners appreciated help discussing treatment within financial limits, while others complained about the care plan, extra fees and confusion around medication or vaccination charges.

People

•Laura is praised for being very helpful and for handling guinea pigs well.
•Jolanda is singled out for compassionate, empathetic care during a euthanasia visit.
•Megan is mentioned positively for being friendly, knowledgeable and for clearly talking through checks during a cat’s annual appointment.
•Tanith is thanked for support during ongoing treatment and for discussing options with the owner’s financial circumstances in mind.
•Jay is repeatedly mentioned for being helpful, attentive and supportive.
•Chloe is repeatedly thanked alongside Jay for helping owners sort things out for their dogs.
•Tina is described as reassuring, kind and helpful when an owner brought in an upset cat.

Reviews

Vets4Pets Maidstone has a 4.2-star Google rating from 156 reviews.

•Many recent comments describe the team as caring, understanding and calm with anxious pets, including nervous dogs and cats needing ongoing treatment.
•Owners often mention good communication, especially when staff explain checks clearly or talk through treatment options in a reassuring way.
•Named staff including Laura, Jolanda, Megan, Tanith, Jay and Chloe are all singled out for helpful, compassionate service.
•Negative feedback centres on customer service and admin problems, including one complaint about phone handling and others about the value of the pet plan and confusion over ordering or vaccination advice.

Reviews for Vets4Pets Maidstone

No VetsCompared reviews yet

Reviews from pet owners who enquired with Vets4Pets Maidstone through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 156 we track in total. Recent reviews may not be representative of overall sentiment.

lynne page

1 week ago

Laura is realy helpful and always really good with my guinea pigs

Colum Hillan

4 weeks ago

Great visit to Vets4Pets in Aylesford. Izzy was fantastic and really helped my little dog Fred who can quite nervous at the vets.

Louise Jones

1 month ago

Always very caring, understanding and handle my nervous dog very well. In a very caring way they just get on and do what's necessary to make my dog less afraid. So glad I changed from my previous vets

Sophie

2 months ago

I had a really frustrating time at Vets for Pets. I signed up for the Pet Plan and ordered flea tablets and dewormer on the same day. I came back a few days later to pick them up but instead I was told they had never been ordered and had to come back again a few days later. I also made an appointment for my dogs booster vaccination. When we saw the vet I was told that they do not have the same brand vaccine and we would need to start fresh and pay an additional fee of 20 pound. I agreed as I didn't really see another option. I was told to come back in 4 weeks for another shot. When I came back 4.5 weeks later, I was told that they cannot give her the second shot as it's been over 4 weeks and we would have to start over (including another 20 pound). I refused and decided to cancel the membership instead by paying 60 pound. Today, at my appointment at a different vets, I find out, that my dog never needed a second shot and that she is fully covered after 1 booster (even with a different brand). I was therefore unrighfully charged 20 pound and told absolute nonsense. I found it very frustrating having to deal with different issues and wrong information every single time I dealt with either the receptionists or the vets. There was a lack of professionalism and kindness. I would therefore not recommend vets for pets for peace of mind or if you want the best for your pet.

Leane4 H

3 months ago

Heather Callaghan

7 months ago

Was so impressed with the kindness and compassion shown by Jolanda the vet who had to deliver bad news and put my cat to sleep. Being treated with empathy and care is so important in a situation that stays with you and it makes a traumatic experience a little easier. Thank you jolanda… you are a credit to the company.

Holly Marsden

Just visited with our cat for her annual job. Megan was so friendly and welcoming, she showed her wealth of knowledge, which gave me reassurance and comfort my cat was being looked after. She talked through the checks she was doing and explained everything. I hope that we will see Megan on our visits in future.

Stefan Davis

8 months ago

Terrible service and rude customer service workers. Just hung up on me because she couldn’t take some simple details over the phone while clearly being stressed by in store requirements. Gonna find a local vet instead. Companion care plan is also a rip off.

Kelly Stokes

9 months ago

Our cat is currently in the midst of ongoing treatment here, we are a long way from the end but after the last 2 days I already feel compelled to leave a review. Tanith, Jay and Chloe in particular have been incredibly helpful, approachable and just in general wonderful people. I also want to thank Tanith for being considerate of our financial circumstances whilst navigating the best possible course of treatment; a worry that I'm sure many people experience in these situations. Already very grateful for their help over the last couple of days, I know we're in good hands.

Becky Francis

10 months ago

All the staff are extremely helpful and very attentive, especially Jay when I turn up with my crew in toe