Bell Equine Veterinary Clinic

Bell Equine Veterinary Clinic in Maidstone is an equine-focused practice with hospital facilities used for cases such as colic admissions and diagnostic workups, including bone scans. The clinic also offers emergency veterinary services and is a veterinary nurse training facility. Recent feedback centres on calm communication, regular updates during inpatient stays, and practical support for owners during stressful situations.

Services

•Emergency and urgent equine care: the clinic offers emergency veterinary services, with reviews describing quick reassurance from reception, urgent call-outs, and on-site emergency management.
•Colic assessment and hospital treatment: recent feedback describes home visits before admission, clear discussion of options, hospitalisation when needed, and several days of inpatient care.
•Hospital and inpatient care: owners mention close monitoring, phone updates during stays, follow-up calls after discharge, and practical help at collection.
•Diagnostic workups and imaging: bone scans are specifically mentioned, with one owner noting a short inpatient stay, daily updates, and fast results.
•Sedation, pain relief, and emergency coordination: one review describes sedation and pain relief being used to keep a horse comfortable during a prolonged rescue, with the clinic coordinating with Kent Fire and Rescue.
•Owner communication and admin support: reviews mention findings being explained clearly, costs discussed during treatment, and help with insurance claim paperwork.
•Veterinary nurse training facility: this is stated by the clinic.

Pricing

No published pricing information is currently available for this clinic.

People

•James (vet): praised for calm, detailed communication during a colic case, including two visits before hospital admission.
•Ceri: mentioned for taking time to talk an owner through treatment options in a caring and understanding way.
•Liv: noted as part of the hospital team during colic treatment, and remembered for gentle, attentive handling.
•Amy: praised for attending an emergency quickly, assessing the situation, calling in extra help, and monitoring a horse for several hours with pain relief and sedation.
•Reception team: described as reassuring in emergencies, clear when explaining processes, and helpful with insurance paperwork and general queries.

Reviews

Google rating: 4.7 stars from 197 reviews. Recent written feedback is very positive overall.

•Emergency care stands out strongly: reviews describe fast attendance, calm handling in high-stress situations, and effective coordination during a horse rescue.
•Communication is a recurring strength: owners say vets and hospital staff explain findings and options clearly, take time with questions, and keep them informed throughout treatment.
•Hospital stays are handled supportively: examples include daily calls during a bone-scan admission, follow-up contact after a five-day colic stay, and kind, attentive inpatient care.
•Facilities and overall experience are well regarded: reviewers mention timely appointments, knowledgeable staff, refreshments while waiting, and “superb facilities”; a couple of reviews also note that while veterinary treatment is never cheap, costs were explained clearly and the focus felt horse-first.

Reviews for Bell Equine Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 197 we track in total. Recent reviews may not be representative of overall sentiment.

Tish Garland

2 months ago

Excellent service and kind vets

Molly Fisher

6 months ago

My horse recently had to go to Bell Equine for colic. An incredibly kind and calm vet called James visited twice before we made the call to go to the hospital, who talked me through absolutely everything in as much detail as I needed, and patiently dealt with my likely abrupt and panicked manner during this time. I am very grateful for this as I was incredibly scared. When we got to the hospital, Liv, Ceri and a team of others treated my horse in an efficient and calm manner, and Ceri took a long time to talk through all of the options in a caring and understanding way. Over the coming days, every member of the team was kind and attentive at every single step of the way. Nothing felt like too much trouble and I completely trusted the hands I was leaving my horse in after every visit. I am eternally grateful that they were able to save him and for the kindness and professionalism they showed for those 5 days and in phone calls beyond. I felt well-informed of both my horse's care and the cost, and I noticed a real horse-first, money-second attitude which was everything that is needed during an emergency, and gives me no hesitation in bringing my veterinary requirements to Bell whenever needed. Just to add - my horse has a long mane which I plait to keep him cool in warm weather, and during all the mayhem I remember Liv (if I remember rightly) taking a second to stroke him and plait some loose bits of his mane while she worked. A small and short act, but it put me at ease to watch her do something "normal". It felt genuinely loving towards him and the way I care for him, and I really appreciated that.

My horse recently had to go to Bell Equine for colic. An incredibly kind and calm vet called James visited twice before we made the call to go to the hospital, who talked me through absolutely everything in as much detail as I needed, and patiently dealt with my likely abrupt and panicked manner during this time. I am very grateful for this as I was incredibly scared. When we got to the hospital, Liv, Ceri and a team of others treated my horse in an efficient and calm manner, and Ceri took a long time to talk through all of the options in a caring and understanding way. Over the coming days, every member of the team was kind and attentive at every single step of the way. Nothing felt like too much trouble and I completely trusted the hands I was leaving my horse in after every visit. I am eternally grateful that they were able to save him and for the kindness and professionalism they showed for those 5 days and in phone calls beyond. I felt well-informed of both my horse's care and the cost, and I noticed a real horse-first, money-second attitude which was everything that is needed during an emergency, and gives me no hesitation in bringing my veterinary requirements to Bell whenever needed. Just to add - my horse has a long mane which I plait to keep him cool in warm weather, and during all the mayhem I remember Liv (if I remember rightly) taking a second to stroke him and plait some loose bits of his mane while she worked. A small and short act, but it put me at ease to watch her do something normal. It felt genuinely loving towards him and the way I care for him, and I really appreciated that.

حمد المزروعي

7 months ago

Caroline Sear

Superb facilities and knowledgeable professional staff. Lucky to have this surgery in our vicinity.

Halvor Wood

9 months ago

Excellent team...

Mark Bishop

It's never a great visit when you have to attend the VETS is it, but we were seen in a very timely manor, treated well, offered refreshments while waiting and all the findings were explained perfectly while still at the vets.. it's clear they really care about the animals and not using it as a cash cow like many other vet practices... (Although a visit to the vets is never a cheap occurrence.lol)

Jo Adkins

1 year ago

I want to say a big thank you to Bell Equine! I had an emergency situation my horse had gone through the hedge in her field and was stuck down a ditch, unable to move . I phoned Bell Equine the reception was very quick to reassure me a vet was on her way ! Amy arrived within 30mins she accessed the situation and kent fire and rescue was called She kept my mare calm and comfortable in the ditch for 4 hours, monitoring her with painkillers and sedation Kent fire and rescue done a great job and eventually managed to pull my mare out of the ditch, and amazingly my mare was unharmed!! A big thank you to you AMY you was amazing !!!!