Very professional service, they take great care of our pets. I can't imagine going anywhere else than Vets for Pets in Maidstone. Our Luna is happy. Best regards to all the staff. xx

Great service, saved me an absolute fortune on a Sunday morning when the emergency vets were asking for £600 + to put my elderly cat to sleep when the time had come. Really lovely card sent out afterwards with forget-me-not seeds. Thank you to all

My cat Lily had kidney disease, due to this we took out the complete care plus plan to cover consults and blood tests, one free and one for £45 last December 2024. When the plan was emailed Vets for Pets put on on the wrong plan so we called and went to the practice and was told they would correct the plan. Now in August 2025 my cat has been unwell and we are worried about her kidneys and booked an appointment to have a blood test done, we were then told they need to check our plan and it turns out they didn't correct their mistake and we can't have a free blood test. I am told they will correct the plan but this will take a week or longer and we can't have the free blood test until the plan is changed, they were unclear of the process or how long it would take. I emailed them our original forms for the plan and it's very clear what plan we asked for. They agreed this is there is mistake, I asked as a resolution to fixing their error they agree the free blood test today so we can get Lily seen today because I am worried about her and advised they can go ahead and make the plan changes at their end. This was point blank refused so I have had to cancel the appointment and I can't book a new one because they have no idea when the changes are made. This leaves me with a sick pet and no reassurance or apology for their error. I now have to make a formal complaint on line and they refused my request for a manager call-back. I am absolutely disgusted with this treatment, it's taken 3 calls and 2 emails to try and resolve and the error is VetsforPets Maidstone error not mine! I have lost all trust and faith in the vets who seem to only care about money and not people or the welfare of the animals they supposedly care for. I am vulnerable and going through a lot of things right now, this failure by Vets for Pets to acknowledge their mistake, take ownership of the problem or help or my cat me has caused untold stress and worry, Lily will continue to be unwell with no help or support from the vets at all

I have never had a bad experience with Vets4Pets Maidstone. The recent experience has further highlighted the care and compassion they take for our four-legged babies. It seems Rogue was well cared for whilst being admitted for a day for a procedure. I always know she’ll be in good hands. Thank you!

I couldn’t ask for a better vets for my beloved dog. They have looked after her for years and when it was time for her to pass on they treated us with the up most compassion. They made such a painful time as easy as possible. The vet gave us as much time as we needed with our girl after she passed and she reassured us that we’d made the right decision. They worked well as a team, arranging payment in the room to give us privacy and showing genuine care for us and our dog. From her younger years our dog benefited from the companion plan where you have flea, worm and vaccinations for the year plus 10% off treatment and a free health check once a year. She was spayed here years ago and received great treatment back then too. Every member of the team we have encountered over the years were outstanding. Our girl looked forward to meeting Jason and getting a treat from reception. Every vet I visited with her explained everything, taking time to discuss different options. Our dog needed pain medicine which the vet prescribed and dispensed. The pictures are of my beautiful girl and updated with what the lovely staff put together for us. We received a sympathy card in the post from them after we collected our girls ashes. I really cannot fault their service.